1. Each individual may hold 1 season ticket/single match ticket.

2. Season ticket transfer will be active as an option in the Gov.gr Wallet up to 6 hours before the start of the match, with the transfer conditions announced by PAOK FC in force.

3. Children do not enter for free and must normally hold either a season ticket or a single match ticket as well as be accompanied by an adult fan.
For children to enter the stadium, the adult accompanying them must necessarily hold any official public identification document of the child in case of identity checks. Children’s single tickets have an age limit of 12 years, are only available at gates 1-2-3-5-6-7-7A-8 & their number is limited.

4. In online purchases there is a limit of 5 tickets per account.

5. We inform all our fans that it is not possible to enter the stadium without using the Gov.gr Wallet application. This is why it is necessary to install it for those who do not yet have it. The fan must add & identify his ticket in the Gov.gr Wallet application, following the procedure provided by the applicable legislation in order to have access to the Toumba stadium.
To download the application, it is necessary to use the personal TaxisNet/web banking codes, as well as to have a confirmed mobile phone number in the National Communication Registry (NCR). The Gov.gr Wallet application is available free of charge for Apple device owners in the Apple Store and for Android device owners in Google Play.

6. Regarding the identification of foreign residents through the “Event tickets” option in the Gov.gr Wallet application, we inform you of the following

The application can only be used by holders of NFC technology passports or new NFC technology identities (excluding foreign residents with Greek passports/identities).
The declared NFC technology passport number or or the new NFC technology identity number, when purchasing the ticket, must be the same as the passport/identity number that will be used for identification through the Gov.gr Wallet application, otherwise the identification of the ticket will not be possible.
When purchasing the ticket, please enter the passport/identity number and the holder’s details in capital English characters only.
The “Event tickets” option is not intended for residents abroad who hold a Greek passport/identity card.
Please do not select “skip” as it is a function that has not yet been properly implemented & is in an experimental stage.

7. For more details regarding the digital ticket, as well as for information and instructions regarding the operation of the digital ticket, you can refer to https://tickets.gov.gr/.

8. PAOK FC clarifies that it is not involved in the process of adding the digital ticket to Gov.gr Wallet from its purchase and onwards. For any technical problem that occurs regarding the addition to Gov.gr Wallet or any malfunctions or people who do not have access to it, they should refer exclusively to Gov.gr Citizen Service (support.gov.gr).

9. Please note that the registered ticket holder on the PAOK FC ticketing platform must be the same person who will ultimately be identified in the Gov.gr Wallet application.

10. Fans who will come to the stadium are requested to bring any form of valid identification with them.

• 1. After logging in with my taxisnet / web banking codes, I receive an error message stating that there is a problem with my connection. What can I do?
  • Please check that you are typing the taxisnet / web banking codes correctly. In addition, you can perform the following corrective steps:
    • Restart the device.
    • Force stop the application from the system settings and start it again.
    • Clear the cache and data of the application.
    • Force stop Chrome (for Android) or the default browser of your device from the system settings and start it again.
    • Clear the cache and data of Chrome (for Android) or the default browser of your device.
    • After completing each of the above steps, try logging into the application again.

  2. The application stops working after I log in with taxisnet/web banking passwords. What can I do?

  • Please check the following:
    • You have installed the latest version of the application through official distribution channels (for example, not by restoring a device backup).
    • You are connected to the internet. Avoid using VPN and use mobile data.
    • You have set a PIN, pattern, or biometrics to lock the device.
    • You have a device with the latest version of the operating system.
    • You have your default browser updated to the latest version and allow cookies.
    • You have set the device’s date and time to update automatically.
    • You have not obtained full administrative rights or access to the operating system of your device (root).
    • You can also perform the following corrective steps. After each step, try restarting your device and logging into the app again.
    • Restart your device.
    • Check for and install new updates to your device’s operating system.
    • Check for and install new app updates through the official distribution channels.
    • Force stop the app from the system settings and restart it.
      Clear the app’s cache and data.
    • Force stop Chrome (for Android) or your device’s default browser from the system settings and restart it.
    • Clear the cache and data of Chrome (for Android) or your device’s default browser.
    • Uninstall the app and reinstall it from the official distribution channels.

  3. I have a question about the application that is not covered by the FAQ. Where can I contact you?

  • You can submit a support request via wallet.gov.gr/support.

  4. What do I need to do after purchasing a ticket?

  • I check that I have the Gov.gr Wallet on my mobile phone. In case I have not downloaded the specific application, I must first register with the National Contact Registry, via emep.gov.gr. Once I have completed my registration, I download the Gov.gr Wallet, which is available both on Google Play and the App Store. Detailed instructions can be found at the following link: https://Wallet.gov.gr/.

  5. How do I identify the ticket in my Gov.gr Wallet?

  • After purchasing a ticket through a PAOK FC ticket sales channel, open the Gov.gr Wallet application, select “Tickets” in the main menu, then click on the top right add (+) to insert a new ticket and enter the unique ticket code sent to you by the provider. The QR Code or Barcode will then appear, with which you will enter the stadium.

  6. How are minors admitted to the stadiums?

  • For the admission of minors under 18 years of age, the minor’s guardian identifies the ticket and saves it in the application. In case the minor is accompanied by another adult, during the ticket identification process, the person in charge declares the VAT number of the adult who will accompany the minor, provided that the adult companion has already identified and saved his/her own ticket in Gov.gr Wallet.
  • In particular, minors over 15 years of age, who have personal codes – TAXISnet credentials and their mobile phone is registered in the EMEp – emep.gov.gr, will follow the same procedure as adults for entering the stadiums with the Gov.gr Wallet.
  • The adult in charge declares your VAT number, provided that you have already identified your own ticket in Gov.gr Wallet. You will then receive a notification via e-mail and after accepting the escort declaration via the Gov.gr Wallet application, you can save the ticket.

• Telephone: 2310954099 (Monday – Friday 09:00 – 17:00)
• Email: [email protected]